Legal
Refunds & scheduling changes.
These terms apply to professional audit engagements described on this site. They do not cover retail merchandise or software subscriptions, which we do not sell.
Eligibility overview
Fees relate to reserved auditor time, scoping, fieldwork, and written deliverables. Refunds depend on how much work has started and how close we are to the agreed kickoff date.
Deposits
A typical engagement requires a 40% deposit to reserve the kickoff week. The deposit is credited toward the total fee. If you cancel more than fifteen business days before kickoff, we refund the deposit minus a scheduling administration amount of NT$12,000. Cancellations inside fifteen business days forfeit the deposit, because calendar space cannot be reliably refilled.
Full refunds
A full refund of amounts paid is available if we cancel the engagement for reasons within our control (for example, inability to staff the agreed week) and no satisfactory alternative dates are offered. Full refunds also apply if payment was collected in error before an engagement letter was signed.
Partial refunds
If you cancel after kickoff but before the draft findings are issued, we invoice for work performed—including document intake, walkthroughs completed, and sampling started—at the rates implied by the engagement letter, and refund any unused balance. Once a draft memorandum or report has been delivered, fees for that phase are non-refundable.
Non-refundable items
- Completed walkthrough days and sample testing already performed
- Final memoranda, reports, and scorecards delivered to the client
- Third-party costs pre-approved in writing (for example, specialised translation of sample files)
- Administration amount on late cancellations described above
Rescheduling
You may request one reschedule of the kickoff week without charge if notice arrives at least ten business days ahead and the new dates fall within eight weeks of the original plan. Further reschedules may require a rebooking fee of NT$18,000 or a new letter if scope has changed.
No-shows
If key client contacts miss scheduled walkthroughs without one business day’s notice, that day counts as delivered for billing purposes. We will offer one courtesy rebooking when calendars allow.
Work already started & materials
Working papers we create remain our professional records. Client-source documents return to you or are destroyed under the engagement letter’s confidentiality clause. We do not refund for “unused” internal templates or checklists, as they are part of our method rather than purchased goods.
Refund process & timing
Email hello@clouddataflownet.digital with the engagement reference, the reason for the request, and the account details required for repayment to the original payer. We confirm eligibility within five business days and, when a refund is due, process it within fourteen business days via the original payment method where possible, or by bank transfer in Taiwan dollars.
Contact for refund requests
Anchor & Ledger Compliance · hello@clouddataflownet.digital · +886-8-444-5213 · 55776 Jacobi Junction, 臺南縣, 台灣省, Taiwan